Obsolete and cumbersome processes
Today in Switzerland, many electronics retailers are selling ICT solutions in shops and online. In the shops, the staff still has to use several different IT systems and go through cumbersome and time consuming paper processes. The information management gets increasingly complex, and the procedure takes time. Both client and vendor are getting tired of those procedures.
A modern global point of sales solution
The legacy point of sales applications had to be replaced by a new, more modern and efficient solution. Open Web Technology was trusted with the conception, specification, development and roll-out of this new process.
We identified the need of two solutions: (i) a POS portal for the administration and agents as well as (ii) a mobile app covering all main use cases allowing to fully digitalize the sales process and get rid of paper to reduce significantly the agent's workload and error in data entry.
Iterative journey
- We analysed the situation and spent time understanding the context
- We defined the scope and functionalities of the two solutions
- We created a backlog with those functionalities
- Using an AGILE development methodology, we implemented the solution in two months only
- We migrated all user information to the software, allowing agents to use it efficiently
Identity & Access Management
The architecture of the new solution decoupled the Identity & Access Management (IAM) from the web application itself in order to easily integrate future point-of-sales touchpoints. This will allow our Client to expand their offering without having to worry about increasing the complexity of the technical layer.
ID Card Scanning
The mobile app allows agent to scan client ID card. This allows to reduce significantly the number of errors and workload of the agent as all customer information (name, birthdate…) are directly retrieved from the ID. In addition, the agent has not to do a photocopy of the ID and send it for scanning and archiving anymore.
Digital Signature
In addition, the customer can sign directly the contract on the screen of the Smartphone. This again allows to reduce significantly the agent workload and simplifies a lot the overall process as the contract have not to be sent for scanning and archiving anymore.
100%
Paperless process
50%
Workload reduction
30%
Faster process
