Realizing the need of a Digital Transformation
At the end of 2017, our client saw the urge to define a digital strategy to fight the threat of disruptive giants like Amazon moving into the market. This multi-product specialist, offering a wide range of mechanical components and technical services, saw the opportunity to progress from a catalogue-based business to a service company, helping their clients manage their industrial assets.
Introducing digital in the manufacturing industry
We helped our client define this strategy by delivering a roadmap of digital projects, a dedicated organisation to deliver them and a governance specific to those projects. Together, we prioritized three strategic initiatives defined in the roadmap and already realized one of those three initiatives, the Customer Gateway, that gives their clients a quick access to their product knowledge and the digital workflows that they can offer.
Iterative journey
- Inventory of existing to analyze the current digital ecosystem by interviewing stakeholders
- Painpoints / Market evolution to gather end user's expectation and competition analysis
- Feasibility and ideation to classify the ideas based on the defined framework and priority
- Roadmap / Experiment to quantify and create an actionable roadmap and define the corporate structure to support these projects
27
months roadmap of digital projects defined
3
key digital initiatives started
20
people part of the new digital squad
